IT Enabled services (ITES), also called web enabled services or remote services or Tele-working, covers the entire gamut of operations which exploit Information Technology for improving efficiency of an organization. These services provide a wide range of career options that include opportunities in call Centres, medical transcription, medical billing and coding, back office operations, revenue claims processing, legal databases, content development, payrolls, logistics management ,GIS (Geographical Information System), HR services, web services etc.

For each service there are two types of technologies involve:-

  • Enabling technology
  • Communication

The enabling technologies are those technologies which allow the IT enablement. For e.g. in the call centres they are - CTI (Computer telephony integration), CRM( Customer Relationship Management ),etc. The communications allows the IT service to be delivered through a new channel - Telephone, IP, VoiP (Voice over IP: Voice over Internet Protocol), Satellite based transmission, etc.

The combination of the correct technology and the communication channel brings about very high degrees of improvement in the service quality.